Head of Foreign Exchange Regulations and Controls, GPS Operations, CIB COO (Vice President)

Job description

Head of Foreign Exchange Regulations and Controls, GPS Operations, CIB COO (Vice President) Location: Dhanmondi, Dhaka, BD, 1205 Brand: HSBC Area of Interest: Closing Date: Date: 23 May 2026 **Job description** **Principal Accountabilities** + Manage the Customer Touch Points strictly as per SLA with reduced error rates. + Ensure end-to-end compliance with foreign exchange regulations issued by Bangladesh Bank specially GFET guidelines, FERA Acts & Group AML Guidelines. + Ensure the highest level of support to meet ongoing business needs. To ensure Business Continuation during contingency situations + Engage with clients through regular visits to provide regulatory guidance, address concerns, and enhance smooth customer experience which supports business growth. + Understand & implement the needs and requirements of the internal customers. + Demonstrates a strong commitment to coaching and developing the team towards continual performance improvement + Enhance staff retention and implement active Talent Management and ensure continuous development of succession plans. + Contribute towards staff development, morale and uninterrupted processing. + Ensure meeting HSBC internal control standards in line with group policy and maintain awareness of operational risk and minimize the likelihood of its occurring. + Ensure the timely implementation of internal and external audit points together with any issue raised by auditors. + Contribute to maintaining a high level of efficiency, productivity and accuracy in processing in order to contribute to maximizing the bank's profit and minimizing the cost. + Lead and develop a high-performing team, fostering a culture of accountability, control, and operational excellence. **Experience, Skills and Qualifications** + Bachelor's degree from a reputed public/ private university + Strong leadership experience and capability, as a positive role model with the ability to lead, motivate and develop individuals within a large team. + In depth understanding of Central Bank's guidelines/circulars, internal control requirements and core banking operations. + Experience in domestic and cross-border transaction processing in line with local policies and regulatory reporting would be considered as an added advantage. + Experience in a large, complex organisation in banking or financial services. + Excellent stakeholder relationship management and influencing skills. + Ability to analyse complex issues and to identify and assess the long-term, strategic implications for the Bank and its customers. + Experience managing and mitigating operational risk effectively. + Proficiency in MS Office applications, particularly MS Excel. + Able to prioritize work and take supervised decisions.