Senior Officer - Patient Experience

Job Description:We are seeking a service-focused professional to support patient experience and Call Center operations, resolve patient concerns, and guide the team in delivering excellent customer service. ResponsibilitiesEnsure a positive experience for patients, visitors, and stakeholders by addressing enquiries and resolving concerns. Manage patient feedback and complaints, coordinating with hospital departments to ensure timely resolution.

Handle complex or urgent concerns and elevate them when required. Support and coach team members, including training and onboarding new staff. Monitor service KPIs, prepare reports, and identify opportunities for improvement. Coordinate with hospital departments to resolve complex or urgent patient concerns. Maintain accurate records and protect patient confidentiality. QualificationsBachelors Degree in a related discipline.

Minimum 6 years of relevant experience, including supervisory experience in the functional area. Good communication skills in Arabic and English, both written and spoken. Knowledge ofHospital Information Management systems,telephone systems, appointment scheduling, and hospital services. Strong problem-solving, teamwork, and organisational skills. Ability to prioritise tasks and work effectively in a fast-paced environment. Excellent MS Office skills preferred.

#J-18808-Ljbffr. Compensation: 180 - 240.